Terms and conditions

General Rental Information




General Terms and Conditions for car rental

With the present agreement Tourist Service Rent a car EOOD (Sixt Bulgaria), acting in its capacity of LESSOR rents to LESSEE a car for a rental period, rental price and other conditions stipulated in detail herewith, as follows:

  1. The car shall be delivered to LESSEE in good working order, technically fit and complemented, with equipment,
    accessories and documents stipulated in the check-list as an integral part of this agreement.

    1. By signing the Rental agreement the LESSEE accepts the prices and conditions of the “Damage catalogue”, which is available at any branch of Sixt Bulgaria. The prices in the “Damage catalogue” include the spare parts, time for repair and loss of profit for the time the vehicle can’t be used by the LESSOR.

  2. LESSEE shall be bound:
    1. to take due care with regard to the car during the agreed period and comply with all technical requirements for the operation of the car, the instructions given by LESSOR as well as the Insurer’s General Terms&Conditions to the insurance policy, a copy of which provided to LESSEE upon signing of this contract;

    2. to protect the car against violation by parking it in safety places (parking lot or/and garage), with all protective devices of the car switched on and all necessary safety measures taken;

    3. neither to leave to another person nor to allow the keys, the immobilizers and the protective devices’ keys, the remote control belongings there to, the registration document and/or another car documents and accessories to remain in the car;

    4. to pay the LESSOR the contractual rental price for the car, including the additional taxes for Collision Damage Waiver, Theft Protection, as well as other taxes for additional services with regard to the car under the Terms and Conditions of the present contract;

    5. to compensate LESSOR for damages or loss during the operation of the car up to the maximum of the responsibility (excess) for the rented vehicle stated on the front of the rental agreement. The excess for the different car groups is inclusive of VAT 20% and is as follows: M***, E***, C***, I*** - 600.00 EUR, S***, F** - 840.00 EUR, P***, L***, FVMR – 1200.00 EUR, X*** - 1440.00 EUR.

    6. In case of a car accident or occurrence of any other insured event to register it immediately during the same day by notifying the local police /traffic police/ in order to draw up a written statement about the accident /event/ and other required documents, as well as to notify the LESSOR immediately;

    7. not to let another person to drive the car without the explicit written consent of LESSOR;

    8. upon expiry of the rental term or upon early termination of the contractual relations, to deliver the car to LESSOR at the stipulated in this agreement place within the working hours of the LESSOR. In case of delay return of more than one hour (60min.), the LESSEE shall owe to the LESSOR the amount of the daily rent for the vehicle according to rental conditions specified overleaf. In case of car return without the presence of the LESSOR or return outside opening hours, the LESSOR reserves the right to charge the LESSEE for any new damages occured during the time the car has been parked and till receiving the car keys and documents.

    9. to return the car in a good technical and working order (normal wearing out is considered) along with all accessories, equipment and documents, stipulated in the rental agreement and/or the check-list.

    10. to recover to LESSOR the sums paid by it due for fines and administrative penalties imposed during the rental period with regard to the car, LESSEE or another related to it person, the notices whereof were sent to LESSOR in its capacity of owner of the car, except the penalties are considered LESSOR’S fault.

    11. to compensate LESSOR in full for all suffered damages, losses and loss of profit in the cases when:

      1. lets a person who does not possess a driver’s license or is not authorized by LESSOR to drive the car;
      2. it is proved that the driver of the car has consumed alcohol or another intoxicating agent;
      3. in the occurrence of an insured event it fails to ensure or provide to LESSOR all the required documents for protection of its interests before the Insurer, including written Police report of the event;
      4. the car was used in the commitment of a malicious crime that was established by the proper authorities pursuant to the procedure provided for in the law;
      5. the car was used for the provision of taxi services and “rent a car” services against payment, for transportation of goods prohibited by the law, or the vehicle was driven off-road.
      6. the car was used for pulling /dragging/ another car, racing and/or for training;
      7. the event that occurred is not covered by the insurance policy pursuant to the General Terms and Conditions of the Insurer.
      8. the car was repaired without a written permission by the LESSOR.
    12. The LESSEE has an option of cross border rental, but only with the explicit written permission from the LESSOR and after paying a “cross border” fee. In case of offence against the Cross Border & Territorial Restrictions all insurances lose their validity and the LESSEE is obliged to pay a “cross border” fee, together with a penalty charge between 120.00 and 1200.00 EUR incl. VAT 20%.

  3. The LESSOR has the right to supervise the agreed use of the car by taking the necessary preventive actions to avoid technical damages (excluding the usual ones as a result of ordinary and proper use), as well as to avoid potential losses and damages.

  4. The LESSOR has the right of extending the contract till the return of the car keys and documents.

  5. In case of LESSEE’S failure to execute its obligations under item 2. with regard to the operation and security of the car, LESSOR has the rights to terminate the contract unilaterally, without any notification and the car must be returned to LESSOR on the same day within the working hours of the LESSOR.

  6. In case of a break down of the car considered as LESSEE’S fault, LESSOR has the right to terminate the contract unilaterally as of the date the damage was established.

  7. In case of a car failure that cannot be considered as LESSEE’S fault, LESSOR should replace the car with appropriate vehicle. If it becomes impossible for LESSOR to provide such vehicle, the contract terminates as of the date the damaged vehicle has entered the service station.

  8. In every case of damage on the vehicle, which is not due to the normal wear and tear, in case of accidents or road traffic violations, LESSEE is obliged to pay to the LESSOR for all the damages, fines or tickets, together with an administrative fee of EUR 36.00 incl. VAT 20%, according to the current General Conditions of the LESSOR for renting a car.

  9. THE LESSEE is obliged to pay full compensation in every case of: partial damage, theft and/or loss of: elements of the vehicle, wipers, cassette/CD player, navigation system, antenna, tires, rims, rim covers and damages to the
    underbody of the vehicle and the engine; Loss or damage of the registration plates, documents, keys and alarm system remote controls; Damages to the interior of the vehicle; Dirty upholstery, intolerable smell of cigarette smoke and other dirt to the interior or exterior of the vehicle, which requires additional, special cleaning. If the vehicle is refilled with wrong type of fuel, the LESSEE shall pay one full tank of fuel, together with all taxes and fees for repair and transporting(towing) the vehicle.
    а/ EUR 240.00 is the penalty charge for loss or damage of the registration plates, documents, keys and alarm system remote controls. b/ EUR 360.00 is the penalty charge for broken or missing navigation system.

  10. The agreement shall take effect as from the day of its signing and shall have effect for the stipulated rental period. In the event of expected or unexpected delay of the return of the vehicle by the LESSEE, same shall be
    obliged to notify the LESSOR thereof not later than the date and hour agreed for the return of the vehicle..

  11. Any amendments and supplementations hereto shall be valid only if made in writing and signed by duly authorized representatives of the parties.

  12. All disputes related to the fulfillment of the obligations undertaken hereunder, including those related to its interpretation, validity and termination, shall be resolved by the parties in the spirit of mutual understanding and good will, by an agreement, and if such argeement may not be reached by the Arbitration Court of BCCI.

  13. If any of the provisions hereof is invalid or unenforceable to a certain extent, it shall be replaced by the imperative provisions of the law and shall not bring about invalidity of the other provisions of the Contract.

  14. Signing the present contract, LESSEE declares, that is provided with a copy of the General Terms and Conditions of the Insurer and has been duly instructed by the LESSOR about the obligatory technical requirements for the exploitation of the car according car exploitation Instructions and is informed about the regulations and restrictions of driving a vehicle in Republic of Bulgaria.

  15. Signing the contract LESSEE agrees his credit card to be authorized (security deposit) for the amount of the rental agreement plus the excess of the rented car group stated on the front of the rental agreement, together with one full tank of fuel.

  16. Signing the contract LESSEE gives his consent to LESSOR to use its ID information, according to article 19, paragraph 1 of the Personal Data Protection Act and LESSOR guarantees that will not use the information for purposes different from contractual.

  17. Special rental information by booking of Prepaid rates Changing booking - A booking can be changed before the rental begins in return for an alteration charge of EUR 20.00. Any payment in advance already made towards the rental shall not be refunded; nor shall any differential amount be refunded.Cancellation - A booking can be cancelled before the rental begins. In the event of cancellation,
    the payment in advance already made towards the rental shall be paid back subject to a cancellation charge, which will be withheld and shall be in the amount of the rental charge ( including any extras and charges) for a maximum of 3 rental days. Cancellations can be made online or in writing and must be addressed to: Sixt rent a car, Customer Relations, Aéroport de Bale Mulhouse, F68300 SAINT LOUIS, Fax: +33(0)390228063, E-Mail: service.clientele@sixt.com; No-show - In the event that the booked vehicle is not collected or not collected at the agreed time the rental charge already paid shall be withheld in full.

  18. Prepaid Tariff - The following credit cards are accepted: Eurocard/Mastercard, AmericanExpress Card, VISA Card, Diners Card. We do not accept any prepaid cards or debit cards (Visa Electron). The renter must be the owner of the indicated credit card. The authorised driver details and method of payment will be confirmed at reservation stage and cannot be amended. The confirmed credit card should be valid and available for presentation on collection of the vehicle. All extra costs that occur during the car rental will be charged to this credit card. By booking of a prepaid rate, the credit card will be charged before the start of rental, directly with the estimated total amount of rental. The amount that will be charged on your credit card comprises the price of rental as well as all additional extra fees. The rental charge(plus any other charges agreed such as, e.g. exemptions from liability, delivery charges, airport charges etc.) plus value added tax in the statutory amount applicable from time to time must, as a matter of principle, be paid in full for the agreed rental period, i.e. if the vehicle is collected late or returned early there shall be no refund.